{"id":17039,"date":"2024-01-20T17:28:35","date_gmt":"2024-01-20T17:28:35","guid":{"rendered":"https:\/\/avukathht.com\/?p=17039"},"modified":"2025-11-12T17:16:17","modified_gmt":"2025-11-12T17:16:17","slug":"satin-alinan-urunlerin-kusurlu-cikmasi-halinde-kime-nasil-basvurulur","status":"publish","type":"post","link":"https:\/\/avukathht.com\/en\/2024\/01\/satin-alinan-urunlerin-kusurlu-cikmasi-halinde-kime-nasil-basvurulur\/","title":{"rendered":"SATIN ALINAN \u00dcR\u00dcNLER\u0130N KUSURLU \u00c7IKMASI HAL\u0130NDE K\u0130ME NASIL BA\u015eVURULUR?"},"content":{"rendered":"<p>Bu sorunun cevab\u0131na ge\u00e7meden \u00f6nce \u00f6ncelikle <strong>kusurlu \u00fcr\u00fcn <\/strong>kavram\u0131n\u0131 anlamam\u0131z gerekmektedir. &nbsp;<\/p>\n\n\n\n<p>Sat\u0131n ald\u0131\u011f\u0131m\u0131z bir \u00fcr\u00fcn normal kulland\u0131\u011f\u0131m\u0131z halde bekleneni sunmuyor ya da erken hasar g\u00f6rm\u00fc\u015f ise ortada <strong>kusurlu bir \u00fcr\u00fcn <\/strong>vard\u0131r.\u00a0<\/p>\n\n\n\n<p>\u00d6rne\u011fin, <strong>bir \u00fcr\u00fcn \u015fu durumlarda kusurlu bir \u00fcr\u00fcn kabul edilebilir;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bekledi\u011finiz \u00f6zelliklere haiz de\u011fil ise ve beklentilerinizi kar\u015f\u0131lam\u0131yor ise&nbsp;<\/li>\n\n\n\n<li>\u00d6nceden bildirilmemi\u015f olmas\u0131na ra\u011fmen hasar g\u00f6rm\u00fc\u015f ise<\/li>\n\n\n\n<li>Sat\u0131c\u0131n\u0131n s\u00f6yledi\u011fini veya normal olan\u0131 ald\u0131\u011f\u0131n\u0131z \u00fcr\u00fcn ile yapam\u0131yor iseniz&nbsp;<\/li>\n\n\n\n<li>Al\u0131nan \u00fcr\u00fcn beklenenden daha k\u0131sa s\u00fcre \u00e7al\u0131\u015f\u0131yor ise&nbsp;<\/li>\n\n\n\n<li>Bekledi\u011finiz halde g\u00fcncellemeleri alam\u0131yorsan\u0131z&nbsp;<\/li>\n\n\n\n<li>Vaat edilen kullan\u0131m talimatlar\u0131na uygun olarak kullan\u0131lmas\u0131na ra\u011fmen beklenildi\u011fi gibi \u00e7al\u0131\u015fmama ya da \u00fcr\u00fcn\u00fcn kullan\u0131m talimatlar\u0131na uyulmas\u0131 nedeniyle k\u0131r\u0131lmas\u0131 durumunda ald\u0131\u011f\u0131n\u0131z \u00fcr\u00fcn kusurlu kabul edilir.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Kusurlu bir \u00fcr\u00fcn\u00fcn tamiri, de\u011fi\u015ftirilmesi veya iadesi gibi talepte bulunulacak ise \u00f6ncelikle kusurun ispat\u0131 ve garanti s\u00fcrelerinin bilinmesi \u00e7ok \u00f6nemlidir. Zira kusur, garanti kapsam\u0131nda de\u011fil ise ya da usule uygun olarak ispatlanam\u0131yor ise iddiadan \u00f6teye gidilemez.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>KUSUR \u0130SPATI\u00a0<\/strong><\/h2>\n\n\n\n<p>Bir \u00fcr\u00fcnde, sat\u0131n alma tarihinden itibaren 12 ay i\u00e7inde bir sorun meydana gelirse sat\u0131c\u0131, bunun sizin hatan\u0131z oldu\u011funu kan\u0131tlamak zorundad\u0131r. \u00d6rne\u011fin bunu \u00fcr\u00fcn\u00fc do\u011fru kullanmad\u0131\u011f\u0131n\u0131z\u0131 g\u00f6stererek yapabilir.&nbsp;<\/p>\n\n\n\n<p>\u00dcr\u00fcn 12 ay veya daha uzun bir s\u00fcre sonunda ar\u0131zalan\u0131r ise kusurun \u00fcr\u00fcnden yada sat\u0131c\u0131dan oldu\u011funu ve sizin hatan\u0131z\u0131n olmad\u0131\u011f\u0131n\u0131 sizin kan\u0131tlaman\u0131z gerekecektir.&nbsp;<\/p>\n\n\n\n<p>Burada \u00f6nemli bir husus dikkatten ka\u00e7mamal\u0131d\u0131r. \u015eayet sat\u0131c\u0131, sat\u0131\u015f s\u0131ras\u0131nda \u00fcr\u00fcn ile ilgili kusuru size bildirmi\u015f ve sizde bunu kabul ederek \u00fcr\u00fcn\u00fc sat\u0131n alm\u0131\u015f iseniz bu durumda sonradan kusurlu \u00fcr\u00fcn iddias\u0131nda bulunamazs\u0131n\u0131z.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>GARANT\u0130 S\u00dcRELER\u0130\u00a0<\/strong><\/h2>\n\n\n\n<p>T\u00fcketici hukukunda temelde \u00fc\u00e7 t\u00fcrl\u00fc garanti karam\u0131 vard\u0131r.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00dcretici garantisi&nbsp;<\/li>\n\n\n\n<li>Sat\u0131c\u0131 garantisi<\/li>\n\n\n\n<li>Yasal garanti\u00a0<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u00dcRET\u0130C\u0130 VEYA SATICI GARANT\u0130S\u0130<\/strong><\/h2>\n\n\n\n<p>Bir \u00fcr\u00fcn\u00fc sat\u0131n al\u0131rken genellikle sat\u0131c\u0131dan veya \u00fcreticiden garantili \u00fcr\u00fcn tercihinde bulunursunuz. &nbsp;Bu garanti ile sat\u0131c\u0131 veya \u00fcretici, \u00fcr\u00fcn\u00fcn belirli bir s\u00fcre d\u00fczg\u00fcn \u00e7al\u0131\u015faca\u011f\u0131n\u0131 taahh\u00fct eder.<\/p>\n\n\n\n<p>Sat\u0131c\u0131 veya \u00fcretici garanti ko\u015fullar\u0131n\u0131 se\u00e7er.\u00a0Bu nedenle, \u00fcr\u00fcn bozulursa sizin neler yapaca\u011f\u0131n\u0131z\u0131 g\u00f6rmek i\u00e7in garanti ko\u015fullar\u0131n\u0131z\u0131 kontrol etmeniz sizin i\u00e7in \u00e7ok \u00f6nemlidir. \u00a0Sat\u0131c\u0131 veya \u00fcreticinin belirledi\u011fi garanti ko\u015fullar\u0131 i\u00e7erisinde yer alan garanti s\u00fcreleri i\u00e7erisinde kusurlu \u00fcr\u00fcn ile ilgili onar\u0131m veya de\u011fi\u015ftirme haklar\u0131n\u0131zdan yararlanabilirsiniz.\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>YASAL GARANT\u0130<\/strong><\/h2>\n\n\n\n<p>Bazen sat\u0131c\u0131 veya \u00fcreticinin verdi\u011fi garanti size kanun kapsam\u0131nda halihaz\u0131rda sahip oldu\u011funuz haklardan daha fazlas\u0131n\u0131 vermez.&nbsp;Bir \u00fcr\u00fcn bekledi\u011finizden daha k\u0131sa s\u00fcrede bozulursa, yasal garantiniz \u00f6ncelikli olur.<\/p>\n\n\n\n<p>Sat\u0131c\u0131dan ya da \u00fcreticiden garantiniz olmasa da belli yasal haklar\u0131n\u0131z vard\u0131r.&nbsp;<\/p>\n\n\n\n<p>\u00dcr\u00fcn\u00fcn\u00fcz bekledi\u011finizden daha erken mi bozuluyor?&nbsp;\u00dcr\u00fcn beklenen gibi \u00e7al\u0131\u015fm\u0131yor mu?&nbsp;Ve bu sizin kendi hatan\u0131zdan kaynaklanm\u0131yor mu?&nbsp;O zaman yasal olarak sat\u0131c\u0131 taraf\u0131ndan \u00fccretsiz onar\u0131m veya de\u011fi\u015ftirme hakk\u0131na sahipsiniz.&nbsp;Sat\u0131n alma belgenizde sat\u0131c\u0131n\u0131n veya \u00fcreticinin garantisiyle ilgili hi\u00e7bir \u015fey olmasa bile bu hakk\u0131n\u0131z\u0131 kullanabilirsiniz. Bu yasal hakk\u0131n\u0131za &nbsp; <strong>&#8216;yasal garanti<\/strong>&#8216; veya <strong>&#8216;sa\u011flam \u00fcr\u00fcn hakk\u0131<\/strong>&#8216; da denilmektedir.<\/p>\n\n\n\n<p>Yasal garanti i\u00e7in \u00fcreticiye de\u011fil sat\u0131c\u0131ya gitmeniz gerekmektedir. &nbsp;\u00c7\u00fcnk\u00fc sat\u0131c\u0131 satt\u0131\u011f\u0131 \u00fcr\u00fcnlerden sorumludur.&nbsp;\u00dcreticinin bu yasal y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc yoktur.<\/p>\n\n\n\n<p>Bir\u00e7ok t\u00fcketici kanunen standart olarak 2 y\u0131l garantiye hak kazand\u0131klar\u0131n\u0131 d\u00fc\u015f\u00fcnmektedir. \u00a0Baz\u0131 Avrupa \u00fclkelerinde yasal garanti 2 y\u0131l ile s\u0131n\u0131rl\u0131d\u0131r.\u00a0Ancak Hollanda&#8217;da durum b\u00f6yle de\u011fil.\u00a0Hollanda&#8217;da bu s\u00fcre her durumda (sat\u0131c\u0131 veya \u00fcretici garantisi olsa da olmasa da ) asgari\u00a0 2 y\u0131ld\u0131r.\u00a0Bu s\u00fcre zarf\u0131nda sat\u0131c\u0131 satt\u0131\u011f\u0131 \u00fcr\u00fcnden sorumlu olmaya devam etmekte olup kusurlu oldu\u011funun ispatlanmas\u0131 halinde t\u00fcketicinin \u00fccretsiz onar\u0131m veya de\u011fi\u015ftirme talebini yerine getirmek zorundad\u0131r.\u00a0 <\/p>\n\n\n\n<p><strong>Sat\u0131n ald\u0131\u011f\u0131n\u0131z bir \u00fcr\u00fcn\u00fcn kusurlu \u00e7\u0131kmas\u0131 halinde yasal olarak;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sorunu sat\u0131c\u0131 ile \u00e7\u00f6zme;<\/li>\n\n\n\n<li>Sorunu sat\u0131c\u0131 ile \u00e7\u00f6zemiyor iseniz sat\u0131c\u0131ya \u00fcr\u00fcn\u00fcn onar\u0131lmas\u0131 ya da de\u011fi\u015ftirilmesi ile ilgili sat\u0131c\u0131ya mektup g\u00f6nderme,<\/li>\n\n\n\n<li>Mektup g\u00f6nderdi\u011finiz halde sat\u0131c\u0131 sorunu \u00e7\u00f6zm\u00fcyor ise Uyu\u015fmazl\u0131k Hakem Heyeti veya mahkemelere ba\u015fvurma hakk\u0131n\u0131z vard\u0131r.\u00a0<\/li>\n<\/ul>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>SATICI \u0130LE B\u0130RL\u0130KTE C\u00d6Z\u00dcM ARAMA&nbsp;<\/strong><\/li>\n<\/ol>\n\n\n\n<p>Sat\u0131n ald\u0131\u011f\u0131n\u0131z \u00fcr\u00fcn\u00fcn kusurlu oldu\u011funa inan\u0131yor ve bunun sat\u0131c\u0131dan ya da \u00fcr\u00fcnden kaynakl\u0131 bir kusur oldu\u011funu d\u00fc\u015f\u00fcn\u00fcyor iseniz \u00f6ncelikle sat\u0131c\u0131ya durumu bildirmeniz gerekmektedir.&nbsp;Ondan onar\u0131m veya de\u011fi\u015ftirme gibi bir \u00e7\u00f6z\u00fcm isteyebilirsiniz. &nbsp;\u015eikayetinizi fark ettikten sonra bunu m\u00fcmk\u00fcn olan en k\u0131sa s\u00fcrede yapmal\u0131s\u0131n\u0131z.<\/p>\n\n\n\n<p>\u00dcretici garantisi olsa bile \u015fik\u00e2yetiniz ile ilgili \u00f6ncelikle sat\u0131c\u0131yla ileti\u015fime ge\u00e7melisiniz.\u00a0Sat\u0131c\u0131 \u00fcr\u00fcn\u00fc \u00fcretici firmaya g\u00f6nderebilir.\u00a0Veya \u00fcreticiden sizinle ileti\u015fime ge\u00e7mesini ister.\u00a0\u00dcretici sorunu \u00e7\u00f6zm\u00fcyor mu?\u00a0Daha sonra sat\u0131c\u0131ya geri d\u00f6nebilirsiniz. Zira sat\u0131c\u0131 \u00fcr\u00fcnden sorumlu olmaya devam eder.\u00a0<\/p>\n\n\n\n<p>Sat\u0131c\u0131 art\u0131k garantinizin kalmad\u0131\u011f\u0131n\u0131 s\u00f6ylerse hemen pes etmemelisiniz.&nbsp;\u00c7\u00fcnk\u00fc sizin daima yasal garanti hakk\u0131n\u0131z var.&nbsp;Sat\u0131c\u0131, \u00fcr\u00fcn\u00fcn\u00fcz\u00fcn iyi olmamas\u0131 durumunda yasal olarak \u00fccretsiz onarmak veya de\u011fi\u015ftirmekle y\u00fck\u00fcml\u00fcd\u00fcr. Ancak bu hakka yaln\u0131zca a\u015fa\u011f\u0131daki ko\u015fullar\u0131 da kar\u015f\u0131l\u0131yorsan\u0131z sahip olursunuz:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00dcr\u00fcn\u00fcn bu kadar kolay ve \u00e7abuk k\u0131r\u0131lmas\u0131 beklenmiyorsa&nbsp;<\/li>\n\n\n\n<li>\u00dcr\u00fcn\u00fc talimatlar\u0131na uygun olarak normal bir \u015fekilde kulland\u0131 iseniz&nbsp;<\/li>\n\n\n\n<li>\u00dcr\u00fcn\u00fc kendiniz k\u0131rmad\u0131n\u0131z veya zarar vermediyseniz (teslimat s\u00fcreci v.b)<\/li>\n\n\n\n<li>\u00dcr\u00fcndeki a\u015f\u0131nma ve y\u0131pranma normal de\u011fil ise&nbsp;<\/li>\n\n\n\n<li>\u00dcr\u00fcn\u00fcn bak\u0131m\u0131n\u0131 gerekti\u011fi gibi yapt\u0131n\u0131z ise<\/li>\n\n\n\n<li>Ald\u0131\u011f\u0131n\u0131z g\u00fcncellemeleri ba\u015far\u0131yla y\u00fcklediyseniz&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>\u00dcr\u00fcn\u00fcn ay\u0131pl\u0131 oldu\u011funu \u00f6\u011frendikten sonra vakit kaybetmeden sat\u0131c\u0131 ile irtibata ge\u00e7erek yasal garanti kapsam\u0131nda \u00fcr\u00fcn\u00fcn onarmas\u0131n\u0131 veya de\u011fi\u015ftirmesini talep edebilirsiniz. &nbsp;<\/p>\n\n\n\n<p>\u00d6rnek<\/p>\n\n\n\n<p>Bir fotokopi makinesi sat\u0131n ald\u0131n\u0131z.&nbsp;Sat\u0131c\u0131 bu cihaz\u0131 ayl\u0131k olarak temizlemeniz gerekti\u011fini a\u00e7\u0131k\u00e7a belirtti.&nbsp;Bu durum k\u0131lavuzda da belirtiliyor.&nbsp;Bunu yapmazs\u0131n\u0131z ve bir y\u0131l sonra cihaz bozulur.&nbsp;Bu durumda \u00fccretsiz onar\u0131m veya yeni bir makine alma hakk\u0131n\u0131z olmaz.<\/p>\n\n\n\n<p>Yasal garantiye ek olarak bazen kullanabilece\u011finiz ba\u015fka haklara da sahip olursunuz:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00dcr\u00fcn\u00fc internet \u00fczerinden mi sat\u0131n ald\u0131n\u0131z?&nbsp;Yoksa sokakta m\u0131 yoksa kap\u0131da m\u0131?&nbsp;Daha sonra genellikle 14 g\u00fcnl\u00fck bir&nbsp;bekleme hakk\u0131n\u0131z olur .&nbsp;Bekleme s\u00fcresi i\u00e7erisinde \u00fcr\u00fcn\u00fc iade edebilir ve paran\u0131z\u0131 geri alabilirsiniz.<\/li>\n\n\n\n<li>Sat\u0131c\u0131n\u0131n vaatleri yanl\u0131\u015f m\u0131yd\u0131?&nbsp;Peki do\u011fru bilgileri alm\u0131\u015f olsayd\u0131n\u0131z \u00fcr\u00fcn\u00fc sat\u0131n almaz m\u0131yd\u0131n\u0131z?&nbsp;O halde yan\u0131lt\u0131ld\u0131n\u0131z. Sat\u0131c\u0131 taraf\u0131ndan a\u00e7\u0131k\u00e7a yan\u0131lt\u0131lm\u0131\u015f iseniz s\u00f6zle\u015fmenizi iptal edebilirsiniz.&nbsp;Daha sonra \u00fcr\u00fcn\u00fc iade etmelisiniz ve paran\u0131z\u0131 geri alacaks\u0131n\u0131z.<strong>&nbsp;<\/strong><\/li>\n<\/ul>\n\n\n\n<p><strong>2-SATICIYA MEKTUP G\u00d6NDERME&nbsp;<\/strong><\/p>\n\n\n\n<p>Sat\u0131c\u0131 ile g\u00f6r\u00fc\u015fmenize ra\u011fmen sorunu \u00e7\u00f6zmek istemiyor mu?&nbsp;Bu durumda ona taleplerinizi ve \u00e7\u00f6z\u00fcm tekliflerinizi i\u00e7eren bir mektup veya e-posta g\u00f6ndermelisiniz.<\/p>\n\n\n\n<p>Sat\u0131c\u0131ya g\u00f6nderece\u011finiz mektupta;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sizin ve sat\u0131c\u0131n\u0131n irtibat bilgileri<\/li>\n\n\n\n<li>\u00dcr\u00fcn\u00fc ne zaman ve nas\u0131l ald\u0131\u011f\u0131n\u0131z<\/li>\n\n\n\n<li>\u00dcr\u00fcndeki kusurun ne oldu\u011fu&nbsp;<\/li>\n\n\n\n<li>Sat\u0131c\u0131dan \u00e7\u00f6z\u00fcm olarak ne bekledi\u011finiz (onar\u0131m, yeni \u00fcr\u00fcn yada iade v.b)<\/li>\n\n\n\n<li>Sat\u0131c\u0131n\u0131n \u00e7\u00f6z\u00fcm bulmamas\u0131 halinde ne yapaca\u011f\u0131n\u0131z ( 3. Ki\u015fiye tamir ettirme ve masraflar\u0131 talep etme veya s\u00f6zle\u015fmenin feshi ve&nbsp; \u00fcr\u00fcn\u00fcn iadesi ile para iadesi v.b)<\/li>\n\n\n\n<li>Yasal olarak haklar\u0131n\u0131z\u0131n neler oldu\u011funu belirtmeniz sizin i\u00e7in faydal\u0131 olacakt\u0131r.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Zira sat\u0131c\u0131n\u0131n kendisine s\u00f6zl\u00fc ve yaz\u0131l\u0131 bildirilmesine ra\u011fmen sorunu \u00e7\u00f6zmek istememesi halinde takip edece\u011finiz di\u011fer yasal yollarda (Uyu\u015fmazl\u0131k hakeme heyeti v.b) bu yaz\u0131l\u0131 ihtar sizin i\u00e7in belge niteli\u011finde olacakt\u0131r. &nbsp;<\/p>\n\n\n\n<p>Sat\u0131c\u0131n\u0131n sorunu \u00e7\u00f6zmesi i\u00e7in bekledi\u011finiz s\u00fcre\u00e7 i\u00e7erisinde kalan bakiye \u00f6demeniz var ise bekletebilir veya s\u00f6zle\u015fmeyi do\u011frudan iptal ederek \u00fcr\u00fcn\u00fc iade edip \u00f6dedi\u011finiz bedellerinde iadesini talep edebilirsiniz.&nbsp;<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>UY\u015eMAZLIK KOM\u0130TES\u0130&nbsp; VEYA MAHKEMEYE BA\u015eVURMA&nbsp;<\/strong><\/li>\n<\/ol>\n\n\n\n<p>Sat\u0131n ald\u0131\u011f\u0131n\u0131z \u00fcr\u00fcn\u00fcn kusurlu olmas\u0131 halinde sat\u0131c\u0131 ile sorununuzu \u00e7\u00f6zememeniz durumunda son yol olarak konuyu yarg\u0131ya ta\u015f\u0131man\u0131z gerekebilir. Bu durumda alternatif yarg\u0131 yollar\u0131 dedi\u011fimiz mahkeme d\u0131\u015f\u0131 uyu\u015fmazl\u0131k komitelerine m\u00fcracaat ederek daha az masrafla daha h\u0131zl\u0131 \u00e7\u00f6z\u00fcm bulma imk\u00e2n\u0131n\u0131z vard\u0131r. Tabii ki bu yolu kullanman\u0131z i\u00e7in de belli \u015fartlar\u0131n olmas\u0131 gerekir.&nbsp;<\/p>\n\n\n\n<p>\u00d6ncelikle sat\u0131n ald\u0131\u011f\u0131n\u0131z \u00fcr\u00fcn\u00fc satan sat\u0131c\u0131 herhangi bir Uyu\u015fmazl\u0131k komitesine ba\u011fl\u0131 olmal\u0131 ve ayr\u0131ca Komitenin m\u00fcracaat\u0131n\u0131z\u0131 de\u011ferlendirebilmesi i\u00e7in de sizin sat\u0131c\u0131ya sorununuzu yaz\u0131l\u0131 olarak iletmi\u015f olman\u0131z gerekmektedir.&nbsp;<\/p>\n\n\n\n<p>Bu \u015fartlar sa\u011flanm\u0131\u015f ise kimin hakl\u0131 oldu\u011funa Uyu\u015fmazl\u0131k Komitesi arabuluculuk yapar ve bir karar verir.&nbsp;Bu karar siz ve sat\u0131c\u0131 i\u00e7in ge\u00e7erlidir.&nbsp;Karara her zaman uyulmal\u0131d\u0131r.&nbsp;Buna itiraz edemezsiniz.&nbsp;<\/p>\n\n\n\n<p>Hollanda\u2019 da farkl\u0131 meslek alanlar\u0131nda&nbsp; anla\u015fmazl\u0131k komiteleri mevcuttur.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>T\u00fcketici i\u015fleri i\u00e7in:&nbsp;<a href=\"http:\/\/www.degeschillencommissie.nl\" target=\"_blank\" rel=\"noopener\">www.degeschillencommissie.nl<\/a><\/li>\n\n\n\n<li>Finansal hizmetler i\u00e7in:&nbsp;<a href=\"http:\/\/www.kifid.nl\" target=\"_blank\" rel=\"noopener\">www.kifid.nl<\/a><\/li>\n\n\n\n<li>Temel sa\u011fl\u0131k sigortan\u0131z ve tamamlay\u0131c\u0131 sa\u011fl\u0131k sigortan\u0131z i\u00e7in:&nbsp;<a href=\"http:\/\/www.skgz.nl\" target=\"_blank\" rel=\"noopener\">www.skgz.nl<\/a><\/li>\n\n\n\n<li>Avrupa&#8217;da \u015fikayet i\u00e7in: <a href=\"http:\/\/www.eccnederland.nl\" target=\"_blank\" rel=\"noopener\">www.eccnederland.nl<\/a><\/li>\n<\/ul>\n\n\n\n<p>adresleri \u00fczerinde detayl\u0131 bilgi al\u0131p ba\u015fvurular\u0131n\u0131z\u0131 yapabilirsiniz.&nbsp;<\/p>\n\n\n\n<p>Sat\u0131n ald\u0131\u011f\u0131n\u0131z \u00fcr\u00fcn\u00fc satan sat\u0131c\u0131n\u0131n herhangi bir Uyu\u015fmazl\u0131k Komitesi&#8217;ne ba\u011fl\u0131 olmamas\u0131 durumunda hukuki sorununuzu mahkemelere m\u00fcracaat ederek \u00e7\u00f6zme hakk\u0131n\u0131z her zaman vard\u0131r. Ancak bu yola m\u00fcracaat etmeniz halinde daha uzun ve masrafl\u0131 bir s\u00fcrece girece\u011finizi unutmaman\u0131z gerekir.&nbsp;<\/p>\n\n\n\n<p>Bu konuda <a href=\"http:\/\/www.rechtspraak.nl\" target=\"_blank\" rel=\"noopener\">www.rechtspraak.nl<\/a> adresi \u00fczerinden detayl\u0131 bilgi alabilirsiniz. &nbsp;<\/p>\n\n\n\n<p>Sonu\u00e7 olarak sat\u0131n ald\u0131\u011f\u0131n\u0131z \u00fcr\u00fcn\u00fcn kusurlu olmas\u0131 halinde bu kusuru gidermek ve ma\u011fduriyetinizi \u00f6nlemek i\u00e7in bir\u00e7ok hakk\u0131n\u0131z oldu\u011fu gibi bu haklar\u0131 kullanmadan \u00f6nce detayl\u0131 ara\u015ft\u0131rma ve de\u011ferlendirme yaparak bu haklar\u0131 kullan\u0131p kullanamayaca\u011f\u0131n\u0131z\u0131n belirlenmesi gerekir. Bu nedenle alan\u0131ndan uzman avukat ve uzman ki\u015filerden destek alman\u0131z\u0131 \u00f6ncelikle tavsiye ederiz.&nbsp;<\/p>\n\n\n\n<p>Bu konuda Hollanda genelinde hizmet veren;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Adli Yard\u0131m Kurumu ( <a href=\"http:\/\/www.juridischloket.nl\" target=\"_blank\" rel=\"noopener\">www.juridischloket.nl<\/a> )&nbsp;<\/li>\n\n\n\n<li>Hollanda T\u00fcketiciler ve Piyasalar Kurumu (<a href=\"http:\/\/www.consuwijzer.nl\" target=\"_blank\" rel=\"noopener\">www.consuwijzer.nl<\/a> )<\/li>\n\n\n\n<li>T\u00fcketiciler Derne\u011fi (<a href=\"http:\/\/www.consumentenbond.nl\" target=\"_blank\" rel=\"noopener\">www.consumentenbond.nl<\/a> )&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>gibi kurum ve kurulu\u015flardan destek alabilir ve sorununuzun \u00e7\u00f6z\u00fcm\u00fc ad\u0131na detayl\u0131 bilgi sahibi olabilirsiniz. &nbsp;<\/p>\n\n\n\n<p>Sayg\u0131lar\u0131mla&nbsp;<\/p>\n\n\n\n<p>Av. H. H\u00fcseyin TANRIVERD\u0130&nbsp; &nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>Bu sorunun cevab\u0131na ge\u00e7meden \u00f6nce \u00f6ncelikle kusurlu \u00fcr\u00fcn kavram\u0131n\u0131 anlamam\u0131z gerekmektedir. &nbsp; Sat\u0131n ald\u0131\u011f\u0131m\u0131z bir \u00fcr\u00fcn normal kulland\u0131\u011f\u0131m\u0131z halde bekleneni<\/p>","protected":false},"author":1,"featured_media":17042,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"categories":[83,78,77],"tags":[],"class_list":["post-17039","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mesleki-makaleler","category-bilincli-gocmenlik","category-hukuki-danismanlik"],"_links":{"self":[{"href":"https:\/\/avukathht.com\/en\/wp-json\/wp\/v2\/posts\/17039","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/avukathht.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/avukathht.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/avukathht.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/avukathht.com\/en\/wp-json\/wp\/v2\/comments?post=17039"}],"version-history":[{"count":1,"href":"https:\/\/avukathht.com\/en\/wp-json\/wp\/v2\/posts\/17039\/revisions"}],"predecessor-version":[{"id":17040,"href":"https:\/\/avukathht.com\/en\/wp-json\/wp\/v2\/posts\/17039\/revisions\/17040"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/avukathht.com\/en\/wp-json\/wp\/v2\/media\/17042"}],"wp:attachment":[{"href":"https:\/\/avukathht.com\/en\/wp-json\/wp\/v2\/media?parent=17039"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/avukathht.com\/en\/wp-json\/wp\/v2\/categories?post=17039"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/avukathht.com\/en\/wp-json\/wp\/v2\/tags?post=17039"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}